Support in all situations -
service that impresses
STIWA customers produce their products worldwide on complex machines that fulfill the highest requirements.
To meet the requirements of our international customers regarding productivity, efficiency and durability of their automation solution, STIWA Technical Services offers services all around the maintenance, upkeep and operation of machines.
INSPECTION & MAINTENANCE
- To avoid unplanned standstills and secure production - that is our goal
- Customer satisfaction and quality assurance for our customers is our top priority
SPARE PARTS SUPPLY
- To secure production, we provide our customers with top quality spare parts
- We receive these spare parts from our cutting edge production and from reliable suppliers
Our performance portfolio in component repair consists of:
- various warranty processings of components
- Repair for the entire parts spectrum
- cost optimized repair on a technical new level
- update components to the newest product generation
- Changeover/extension of machines
- The goal: Production of new or additional types on existing machines
CHANGE MACHINES / RELOCATION OF MACHINES
- We conduct the entire process of a machine relocation within the company or across locations
RETROFIT & RECYCLING
- Keep STIWA systems up to date and recycle machine components
- The goal: to increase machine availability and secure production in the future as well as conserve resources & save costs
CONDITION ANALYSIS OF PRODUCTION MACHINES
- A comprehensive condition analysis of your production machine to optimize the output of your machines
- Monitoring of production data to detect deviations and conduct measures for preserving production performance
- more efficiency due to machine optimization
- The goal: Securing and increasing production, higher availability
For conserving high productivity of STIWA machines, we offer our customers support contracts and guarantee first class support via “remote access”.
Our service technician are available worldwide and can support you promptly directly on site.
Hotline standard (with/without support contract) - within business hours (8 am to 5 pm CET)
Hotline PLUS (with support contract) - extended hours for availability, qualified contact person (6 am to 10 pm CET)
Beyond support hours (weekend / holidays) possible on request - online tracking of all support activities for all customers posible
Teamviewer QuickSupport Modul for our clients to get technical support by remote access.
If you wish technical support of our staff by remote access, just download this little software. Once you’ve started Teamviewer you can tell us your connection id and password to start the securely encrypted remote session.
Remote Maintenance Software STIWA Advanced Products GmbH
Once the connection data has been entered, you can download the client here.
To start the client directly in the browser window, click on the button below after entering the connection data. Transferring files is not possible.
Our customers appreciate the direct contact to our support employees. The comprehensive know-how of our specialists as well as decades of experience ensure an optimal and trouble-free operation of your production machines.Kurt Gruber
Head of Business Technical Services