After Sales Service

Competence that inspires

Impressive expertise

Around the globe, STIWA cus­tomers are pro­duc­ing prod­ucts on com­plex sys­tems that meet the high­est require­ments.

We make every effort to impress our cus­tomers also in terms of ser­vice.

In order to meet the needs of our inter­na­tion­al cus­tomers in terms of pro­duc­tiv­i­ty, effi­cien­cy and ser­vice life for their automa­tion solu­tion, we have organ­ised our ser­vice offer­ing relat­ing to main­te­nance and oper­a­tions into an After Sales busi­ness area. 

A con­sis­tent reduc­tion in inter­faces, the exten­sive know-how of our spe­cial­ists and decades of expe­ri­ence guar­an­tee an opti­mal and trou­ble-free oper­a­tion of our high-per­for­mance Sys­tems.

Services along the supply chain

Customer service

Com­mu­ni­ca­tion with you as our cus­tomer is an impor­tant fac­tor in after sales man­age­ment. Our cus­tomer ser­vice includes:

  • Deter­mi­na­tion of cus­tomer require­ments
  • Advice and sup­port for appli­ca­tions and oper­at­ing con­di­tions of parts and com­po­nents
  • Con­tact point for all tech­ni­cal cus­tomer inquiries relat­ing to automa­tion sys­tems and STIWA prod­ucts.
  • Advice on exist­ing sys­tems and equip­ment
  • Sup­port dur­ing pro­duc­tion with STIWA equip­ment
  • Analy­sis of your pro­duc­tion sys­tems to increase effi­cien­cy
  • Opti­mi­sa­tion of process­es and pro­duc­tion runs

Replacement parts

We keep over 15,000 items in stock at STIWA for our cus­tomers. This way you can receive an oper­a­tional com­po­nent at any time and at the high­est tech­ni­cal lev­el which does not have to under­go an age­ing process.

  • High-qual­i­ty pro­duc­tion parts through advanced man­u­fac­tur­ing at STIWA
  • Per­son­al con­tact per­son for the pur­chase of addi­tion­al pur­chase com­po­nents
  • Afford­able pur­chase of addi­tion­al pur­chase com­po­nents via STIWA

Support

To main­tain the high pro­duc­tiv­i­ty of STIWA sys­tems, we offer our cus­tomers sup­port con­tracts and guar­an­tee first-class sup­port:

  • Qual­i­fied tech­ni­cal advice for error analy­sis and cor­rec­tion of tech­ni­cal prob­lems
  • Prob­lem analy­sis by “remote access” is pos­si­ble
  • Ser­vice tech­ni­cians world­wide in a time­ly man­ner on-site

Hot­line Stan­dard (with/without sup­port con­tract)
With­in busi­ness hours (08:00 to 17:00 CET)

Hot­line PLUS (with sup­port con­tract)
Extend­ed tem­po­ral avail­abil­i­ty of qual­i­fied con­tact per­sons (06:00 to 22:00 CET)

On-site service

Maintenance

Cus­tomer sat­is­fac­tion and qual­i­ty assur­ance for the equip­ment and com­po­nents sup­plied, play an impor­tant role at STIWA. For this rea­son we offer our cus­tomers indi­vid­ual ser­vices with respect to sys­tem main­te­nance.

  • Main­te­nance con­tract
    • Annu­al inspec­tion (ser­vice analy­sis) of your sys­tem by a qual­i­fied STIWA tech­ni­cian
    • Detailed list­ing of costs and scope of main­te­nance via the ser­vice analy­sis
    • Deter­mi­na­tion of the cur­rent state of your sys­tem in order to detect wear in a time­ly man­ner and repair it to avoid unplanned down­time.
    • Annu­al main­te­nance of your sys­tem based on a defined STIWA main­te­nance plan to ensure the per­fect work­ing con­di­tion of the Sys­tem.

Retrofit

By this we mean all mea­sures used to always keep STIWA sys­tems up to date, with the goal of increas­ing sys­tem avail­abil­i­ty and ensur­ing pro­duc­tiv­i­ty for the future.

  • Updat­ing of sys­tem soft­ware, hard­ware com­po­nents and mechan­ics
  • Renew­al of parts and com­po­nents that are no longer avail­able on the mar­ket

Complaints and components repair

For com­po­nents that are no longer oper­at­ing at 100%, you can file your com­plaint claim with our ser­vice depart­ment. Even after expiry of the war­ran­ty, we accept repair and main­te­nance con­tracts to restore func­tion­al­i­ty.

  • War­ran­ty pro­cess­ing of com­po­nents and parts
  • Wear and error analy­sis and repair of com­po­nents and parts
  • Detailed record­ing and doc­u­men­ta­tion of all com­plaints and repairs for a con­tin­u­ous improve­ment process

Customer Training

Customer Training

Becom­ing more effi­cient with prac­ti­cal know-how: We offer indi­vid­ual train­ing and suit­able train­ing cours­es on the fol­low­ing top­ics:

BASICS

  • Oper­a­tor Train­ing
  • STIWA Automa­tion Sys­tems Basic
  • STIWA Automa­tion Sys­tems Advanced
  • Sus­tain­able Oper­a­tion of a Machine

 

ADVANCED

  • Palet­tiz­ing
  • Image Pro­cess­ing Basic
  • Elec­tro-sta­t­ic Dis­charge Basic
  • Process Tech­nol­o­gy
  • Con­trol Tech­nol­o­gy Basic
  • Qual­i­ty Data Man­age­ment STIWA Machine
  • TPD-Dis­trib­u­tor — Process Adap­tion
  • TPD-Dis­trib­u­tor — Process Inte­gra­tion

 

MANUFACTURING SOFTWARE

Basics:

  • AMS ZPoint-CI Basis
  • AMS Analy­sis-CI Basis

 

Advanced:

  • AMS ZPoint-CI Advanced
  • AMS Analy­sis-CI Advanced
  • AMS ZPoint-CI/­Analy­sis-CI Admin­is­tra­tor
  • AMS ZPoint-CI/­Analy­sis-CI New Fea­tures
  • AMS ZPoint-CI Inte­gra­tor

 

Spe­cial:

  • AMS ZPoint-CI/­Analy­sis-CI Work­shop
  • Opti­miza­tion Project

 

The detailed pro­gram can be found in our train­ing cat­a­log (see down­load).

Contact

Kurt Gru­ber
Head of after sales

E‑Mail