Competence that inspires
Around the globe, STIWA customers are producing products on complex systems that meet the highest requirements.
We make every effort to impress our customers also in terms of service.
In order to meet the needs of our international customers in terms of productivity, efficiency and service life for their automation solution, we have organised our service offering relating to maintenance and operations into an After Sales business area.
A consistent reduction in interfaces, the extensive know-how of our specialists and decades of experience guarantee an optimal and trouble-free operation of our high-performance Systems.
Communication with you as our customer is an important factor in after sales management. Our customer service includes:
We keep over 15,000 items in stock at STIWA for our customers. This way you can receive an operational component at any time and at the highest technical level which does not have to undergo an ageing process.
To maintain the high productivity of STIWA systems, we offer our customers support contracts and guarantee first-class support:
Hotline Standard (with/without support contract)
Within business hours (08:00 to 17:00 CET)
Hotline PLUS (with support contract)
Extended temporal availability of qualified contact persons (06:00 to 22:00 CET)
Customer satisfaction and quality assurance for the equipment and components supplied, play an important role at STIWA. For this reason we offer our customers individual services with respect to system maintenance.
By this we mean all measures used to always keep STIWA systems up to date, with the goal of increasing system availability and ensuring productivity for the future.
For components that are no longer operating at 100%, you can file your complaint claim with our service department. Even after expiry of the warranty, we accept repair and maintenance contracts to restore functionality.
Becoming more efficient with practical know-how: We offer individual training and suitable training courses on the following topics:
The detailed program can be found in our training catalog (see download).
Head of after sales