Support in all situations -
service that impresses
STIWA customers produce their products worldwide on complex machines that fulfill the highest requirements.
To meet the requirements of our international customers regarding productivity, efficiency and durability of their automation solution, STIWA Technical Services offers services all around the maintenance, upkeep and operation of machines.
International support
For conserving high productivity of STIWA machines, we offer our customers support contracts and guarantee first class support via “remote access”.
Our service technician are available worldwide and can support you promptly directly on site.
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Hotline standard (with/without support contract) - within business hours (Mon-Fri 8 am to 5 pm CET)
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Hotline PLUS (with support contract) - extended hours for availability, qualified contact person (Mon-Fri 6 am to 10 pm CET)
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Beyond support hours (weekend / holidays) possible on request - online tracking of all support activities for all customers posible
Europe
Mon-Fri 8:00 am – 5:00 pm (CET)
Email: support@stiwa.com
Technical support hotline:
+43 7674 603‑8600
USA
Mon-Fri 8:00 am – 5:00 pm (EST)
Email: support.us@stiwa.com
Technical support hotline:
+1 980 345 9897
China
Mon-Fri 8:00 am – 5:00 pm (CST)
Email: support.cn@stiwa.com
Technical support hotline:
+86 513 8907 5888
USA
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STIWA USA - Rock Hill Email: |
China
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STIWA China - Nantong Email: |
Europe
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STIWA Austria - Attnang-Puchheim Email: |
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TeamViewer QuickSupport
Teamviewer QuickSupport Modul for our clients to get technical support by remote access.
If you wish technical support of our staff by remote access, just download this little software. Once you’ve started Teamviewer you can tell us your connection id and password to start the securely encrypted remote session.