STIWA
After Sales & Support


Competence that impresses

Support in all situations -
service that impresses

 

STIWA customers produce their products worldwide on complex machines that fulfill the highest requirements.

To meet the requirements of our international customers regarding productivity, efficiency and durability of their automation solution, STIWA Technical Services offers services all around the maintenance, upkeep and operation of machines.

 

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Our services

International support

 

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For conserving high productivity of STIWA machines, we offer our customers support contracts and guarantee first class support via “remote access”.

Our service technician are available worldwide and can support you promptly directly on site.

  • Hotline standard (with/without support contract) - within business hours (Mon-Fri 8 am to 5 pm CET)

  • Hotline PLUS (with support contract) - extended hours for availability, qualified contact person (Mon-Fri 6 am to 10 pm CET)

  • Beyond support hours (weekend / holidays) possible on request - online tracking of all support activities for all customers posible

Europe

Mon-Fri 8:00 am – 5:00 pm (CET)

Email: support@stiwa.com
Technical support hotline: 
+43 7674 603‑8600

USA

Mon-Fri 8:00 am – 5:00 pm (EST)

Email: support.us@stiwa.com
Technical support hotline: 
+1 980 345 9897

China

Mon-Fri 8:00 am – 5:00 pm (CST)

Email: support.cn@stiwa.com
Technical support hotline:
+86 513 8907 5888

Worldwide support

STIWA Map

USA

STIWA USA - Rock Hill
1704 Porter Road
Rock Hill, South Carolina 29730, USA

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Email: 

Technical support hotline:
+1 980 345 9897 
8:00 am– 5:00 pm (EST)

 

China

STIWA China - Nantong
1 Qingfeng road, Su-Tong Science & Technology Park
226010 Nantong, Jiangsu

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Email: 

Technical support hotline China:
+86 513 8907 5888
8:00 am– 5:00 pm (CST)

 

Europe

STIWA Austria - Attnang-Puchheim
Salzburger Straße 52
4800 Attnang-Puchheim

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Email: 

Technical support hotline:
+43 7674 603‑8600
8:00 am– 5:00 pm (CET)

 

Downloads

TeamViewer QuickSupport

TeamViewerQS x64.exe

Teamview­er Quick­Sup­port Mod­ul for our clients to get tech­ni­cal sup­port by remote access.

If you wish tech­ni­cal sup­port of our staff by remote access, just down­load this lit­tle soft­ware. Once you’ve start­ed Teamview­er you can tell us your con­nec­tion id and pass­word to start the secure­ly encrypt­ed remote session.

Our customers appreciate the direct contact to our support employees. The comprehensive know-how of our specialists as well as decades of experience ensure an optimal and trouble-free operation of your production machines.

Kurt Gruber
Head of Business Technical Services