Software Support


We are available around the clock all and over the world for your questions.

Support:

Shopfloor &
Engineering Software

8:00 AM – 5:00 PM (CET)

E-Mail: Support Shopfloor - Software

Support-Hotline: +43 7236 33 51 9020

Fax: +43 7236 33 51 9011

Preanalytics

8:00 AM – 5:00 PM (CET)

E-Mail: Support preanalytics

Support-Hotline: +43 7236 33 51–9091

Fax: +43 7236 33 51–9011

Building

8:00 AM – 5:00 PM (CET)

E-Mail: Support Building - Software

Support-Hotline: +43 7236 33 51 9060

  • Hotline Standard (with/without support contract) - within business hours (8:00 AM – 5:00 PM CET)

  • Hotline PLUS (with support contract) - extended hours for availability, qualified contact person (6:00 AM – 10:00 PM CET)

  • Beyond support hours (weekend / holidays) possible on request - online tracking of all support activities for all customers possible

Online support:

Login supportcenter:

service.stiwa.com

Login licensing, downloads & FAQ:

supportams.ams-engineering.com

Login Online-Documentation-Platform:

doc.stiwa.com

Support worldwide:

USA

8:00 am– 5:00 pm (EST)

Email: support.us@stiwa.com
technical support hotline USA:
+1 980 345 9897

China

8:00 am– 5:00 pm (CST)

Email: support.cn@stiwa.com
technical support hotline China:
+86 513 8907 5888​​​​​​​

Mag. Alexander Meisinger, MSc
Head of Customer Success Management

Quick Contact