Software Support


We are available around the clock all and over the world for your questions.

Support:

Shopfloor &
Engineering Software

8:00 AM – 5:00 PM (CET)

E-Mail: Support Shopfloor - Software

Support-Hotline: +43 7236 33 51 9020

Preanalytics

Monday to Thursday 8:00 AM – 5:00 PM (CET)

Friday 8:00 AM – 1:00 PM (CET)

E-Mail: Support preanalytics

Support-Hotline: +43 7236 33 51–9092

Building

8:00 AM – 5:00 PM (CET)

E-Mail: Support Building - Software

Support-Hotline: +43 7236 33 51 9060

Support Shopfloor Software worldwide:

USA

8:00 am– 5:00 pm (EST)

Email: support.us@stiwa.com
technical support hotline USA:
+1 980 345 9897

China

8:00 am– 5:00 pm (CST)

Email: support.cn@stiwa.com
technical support hotline China:
+86 513 8907 5888​​​​​​​

Access portals:

Supportcenter:

service.stiwa.com

Online-Documentation-Platform,

Downloads & FAQ:

doc.stiwa.com

Mag. Alexander Meisinger, MSc
Head of Customer Success Management

Quick Contact