Worldwide Support
USA
| Fort Mill
Contact Person: |
CHINA
| Nantong 1
Contact Person: |
GERMANY
| Wilnsdorf
Contact Person: Michael Meisel |
AUSTRIA
| Attnang-Puchheim 1
Contact Person: |
|
How to Contact Us
- Find Your Region: Click on the map to locate your nearest STIWA office.
- Call or E-mail: Use the provided contact details to connect with the appropriate team.
- Get Help Fast: Whether it’s troubleshooting, software updates, or general inquiries, we’re just a call away.
Global Support at Your Fingertips: Wherever you are, we’re here to help.
STIWA operates worldwide to ensure our software solutions run smoothly across your operations. Use the map above to locate the STIWA office closest to you and access tailored support.
Here’s how we support you:
- Local Expertise: Our regional teams understand the specific needs of your market and industry.
- 24/7 Hotline: Reach out anytime for assistance with your software.
- Comprehensive Coverage: From Europe to Asia and beyond, the support network spans the globe.
Shopfloor Software
Mon-Fri 8:00 am– 5:00 pm (CET)
E-Mail: Support Shopfloor - Software
Support Hotline: +43 7236 33 51 9020
USA
Mon-Fri 8:00 am– 5:00 pm (EST)
E-Mail: Support USA Shopfloor - Software
Support Hotline USA: +1 980 345 9897
China
Mon-Fri 8:00 am– 5:00 pm (CST)
E-Mail: Support China Shopfloor - Software
Support Hotline China: +86 513 8907 5888
Documentation & Download Portal
The central platform for online documentation, downloads, and FAQs - your point of contact for technical documentation and manuals.
Licensing
Your central point of contact for ordering licenses and updating license keys.
What can you find in these resources?
Documentation and download portal
- Product documentation
- User manuals
- Technical specifications
- Download software updates and change logs
- View customer-specific documentation
Help Center
- Submit tickets or questions
Licensing
- Order licenses
- Update license key
Linking machines in base production differs from connecting complex assembly lines with 100+ stations. Basic machine data enables OOE, while detailed micro-downtime and process data drive optimization.
Standardized OT/IT interfaces (OPC-UA, ProfiNet) and the proven MaCo interface ensure seamless data collection. The Shopfloor data model processes this data for meaningful visualization, optimization, and control of production.
Provides real-time visibility into production—knowing what’s happening, where, how, and why at all times.
With location-independent access and a proactive notification system, you stay informed about machine events and malfunctions instantly—enabling fast, data-driven reactions to every situation.
Ensures transparent production throughout the entire plant lifecycle, from mechanical engineering to ramp-up and beyond.
Achieve production excellence in performance, efficiency, availability, and quality with:
- Faster ramp-up and continuous productivity gains
- Predefined dashboards and customizable analysis paths
- Web-based tools for tailored insights
From machine operators to management, our solutions keep production under control—helping you stay ahead today and prepare for tomorrow.
Provides manufacturer-independent visualization and control for machines and systems, prioritizing data-driven decision-making and transparency.
As a modular and flexible cockpit, it covers order management, process control, and type management, featuring:
- A user-friendly UI for minimal training and maintenance
- SCADA functions
- Flying setup for type changes without emptying machines
- Virtual data pill for seamless part and component data management
- Comprehensive recipe management with integrated type and release control
Software Updates Overview
Compatibility - Simple update
Central system AMS CI-Suite 1.29 compatible with local system 1.21
Updatable control station for all machines and production lines
- Always up to date: Updatable and downward compatible central systems
- Latest features on the central system can be used without updating the machine control station
- Manufacturer and control system independent
- Support for new operating systems
STIWA AMS CI-Suite V1.29 Release is Available!
We’re excited to announce the release of CI-Suite V1.29! This update includes new versions of all CI-Suite products bundled in the AMS InstallationSuite-CI 1.29.
If you need access to doc.stiwa.com, contact us at software@stiwa.com for assistance.
Key Enhancements in V1.29:
- Optimized Production Dashboard:
Now fully supports widescreen and 4K displays, automatically adjusting for optimal viewing on different screen resolutions. - Manual Data Input:
Enables data entry at workstations without automatic recording, ensuring complete data for your analysis tools. - Performance Improvements:
- Faster Machine Updates: Update machines without production stoppages, minimizing downtime.
- Connection Compression: Compression between STIWA Control and AMS ZPoint-CI reduces bandwidth usage by up to 95%.
- Enhanced Curve Visualization: Smoother curve measurements with optimized performance and adjustable tooltips.
- Faster Dashboard Speeds: Enjoy faster response times for a better dashboard experience.
Update now to maximize efficiency and stay ahead with the latest advancements in CI-Suite V1.29!
Ing. Christoph Hess
Head Key Account Management
Mag. Alexander Meisinger, MSc
Head of Customer Success Management
MBA. Vlad Socarici
Key Account Management
Dipl.-Ing. Dagmar Reindl, BSc
Customer Success Management
Feedback! How can we improve your experience?
Showcase Your Excellence in Manufacturing and Automation
Your journey matters, and we'd love to celebrate it with you! Collaborate on a success story to demonstrate your expertise, gain recognition, and inspire others in your industry.
Highlight your achievements and lead the way in your industry.
Your success isn’t just a milestone—it’s a story worth sharing. Collaborating with us on a success story allows you to:
- Demonstrate Innovation: Highlight how your approach is setting benchmarks in automation and manufacturing.
- Boost Credibility: Showcase your expertise and results to peers, partners, and decision-makers.
- Build Recognition: Gain visibility and position your company as a leader in your field.
Why partner with us?
- A professionally crafted story, co-developed with our team, that emphasizes your unique challenges and solutions.
- Featured on our website, newsletters, and social channels, reaching a targeted audience of industry professionals.
- Opportunities to demonstrate how your work drives measurable results in automation and manufacturing.
What’s the process?
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Send us an email expressing your interest.
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Collaborate with our experts to capture your success in detail.
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Watch your story inspire others across the industry.
Let’s showcase the powerful impact your business is making in the world of automation and manufacturing.
Explore our range and visit our dedicated page to discover how STIWA solutions can benefit you.