Welcome to the Shopfloor Software Portal


Your hub for updates, resources, and support!

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Worldwide Support

STIWA Map

USA

Fort Mill
145 Steele Point Drive, Suite 101
Fort Mill, South Carolina 29708

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Contact Person:
Akovi Adje
E-Mail: adje.akovi@stiwa.com
Tel.: +1 9803120968

CEO:
Andreas Prokesch
E-Mail: andreas.prokesch@stiwa.com
Tel.: +1 7049575772

 

CHINA

Nantong 1
No.D2 Workshop of Qingfeng Venture Park
1# Qingfeng road
226010 Nantong, Jiangsu

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Contact Person:
Yao Min
E-Mail: min.yao@stiwa.com
Tel.: +86 19952576188

CEO:
Mathias Schwamberger
E-Mail: mathias.schwamberger@stiwa.com
Tel.: +86 513 8100 7666 299

 

GERMANY

Wilnsdorf
Elkersberg 10
57234 Wilnsdorf

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Contact Person:
Michael Haubrich
E-Mail: michael.haubrich@stiwa.com
Tel.: +49 15116307562

Michael Meisel
E-Mail: michael.meisel@stiwa.com
Tel.: +43 664 80803 552

CEO:
Dipl. Ing. Frank-Thorsten Grau
E-Mail: frank-thorsten.grau@stiwa.com
Tel.: +49 2739 47 002 -0

 

AUSTRIA

Attnang-Puchheim 1
Salzburger Straße 52
4800 Attnang-Puchheim

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Contact Person:
Michael Meisel
E-Mail: michael.meisel@stiwa.com
Tel.: +43 664 80803 552

Alexander Meisinger
E-Mail: alexander.meisinger@stiwa.com
Tel.: +43 664 80803 833

Bernhard Resch-Brunmayr
E-Mail: bernhard.resch-brunmayr@stiwa.com
Tel.: +43 7674 603-68222

 

How to Contact Us

  • Find Your Region: Click on the map to locate your nearest STIWA office.
  • Call or E-mail: Use the provided contact details to connect with the appropriate team.
  • Get Help Fast: Whether it’s troubleshooting, software updates, or general inquiries, we’re just a call away.

Global Support at Your Fingertips: Wherever you are, we’re here to help. 

STIWA operates worldwide to ensure our software solutions run smoothly across your operations. Use the map above to locate the STIWA office closest to you and access tailored support.

Here’s how we support you:

  • Local Expertise: Our regional teams understand the specific needs of your market and industry.
  • 24/7 Hotline: Reach out anytime for assistance with your software.
  • Comprehensive Coverage: From Europe to Asia and beyond, the support network spans the globe.

 All Location Details

Shopfloor Software

Mon-Fri 8:00 am– 5:00 pm (CET)

E-Mail: Support Shopfloor - Software

Support Hotline: +43 7236 33 51 9020

USA

Mon-Fri 8:00 am– 5:00 pm (EST)

E-Mail: Support USA Shopfloor - Software

Support Hotline USA: +1 980 345 9897

China

Mon-Fri 8:00 am– 5:00 pm (CST)

E-Mail: Support China Shopfloor - Software

Support Hotline China: +86 513 8907 5888

Documentation & Download Portal

The central platform for online documentation, downloads, and FAQs - your point of contact for technical documentation and manuals.

To the Documentation and Download Portal

Help Center

Your central point of contact for reporting errors and inquiries.

To Help Center

Licensing

Your central point of contact for ordering licenses and updating license keys.

To the AMS Support License

What can you find in these resources?

Documentation and download portal 

  • Product documentation
  • User manuals
  • Technical specifications
  • Download software updates and change logs
  • View customer-specific documentation

 

Help Center

  • Submit tickets or questions


Licensing

  • Order licenses 
  • Update license key 
     

 

Discover Best Practices—Start Training Today                          

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Linking machines in base production differs from connecting complex assembly lines with 100+ stations. Basic machine data enables OOE, while detailed micro-downtime and process data drive optimization.
Standardized OT/IT interfaces (OPC-UA, ProfiNet) and the proven MaCo interface ensure seamless data collection. The Shopfloor data model processes this data for meaningful visualization, optimization, and control of production.

Provides real-time visibility into production—knowing what’s happening, where, how, and why at all times.
With location-independent access and a proactive notification system, you stay informed about machine events and malfunctions instantly—enabling fast, data-driven reactions to every situation.

See General Overview—Shopfloor Connect & Monitor

Ensures transparent production throughout the entire plant lifecycle, from mechanical engineering to ramp-up and beyond.
Achieve production excellence in performance, efficiency, availability, and quality with:

  • Faster ramp-up and continuous productivity gains
  • Predefined dashboards and customizable analysis paths
  • Web-based tools for tailored insights

From machine operators to management, our solutions keep production under control—helping you stay ahead today and prepare for tomorrow.

See General Overview—Analysis CI

Provides manufacturer-independent visualization and control for machines and systems, prioritizing data-driven decision-making and transparency.
As a modular and flexible cockpit, it covers order management, process control, and type management, featuring:

  • A user-friendly UI for minimal training and maintenance
  • SCADA functions
  • Flying setup for type changes without emptying machines
  • Virtual data pill for seamless part and component data management
  • Comprehensive recipe management with integrated type and release control

See General Overview—Shopfloor Control

Software Updates Overview

Compatibility Matrix

Central system AMS CI-Suite 1.30 compatible with local system 1.22

V1.30 Quick Release Insights 

  • Integration of HMI Framework in Analysis-CI
  • The scatterplot and heatmaps in Analysis-CI
  • The multiple orders of Manual Data Input 

STIWA AMS CI-Suite V1.30 Release is Available!

We’re excited to announce the release of CI-Suite V1.30! This update includes new versions of all CI-Suite products bundled in the AMS InstallationSuite-CI 1.30.

If you need access to doc.stiwa.com, contact us at software@stiwa.com for assistance.

Integrated Where You Work 

  • Improvements to user friendliness through leveraging the potential of the in-house HMI framework are underway. With the latest update, evaluations from AMS Analysis‑CI are now displayed directly on the system terminals in Shopfloor Control and Shopfloor Monitor dashboards, no extra screens, no extra clicks. Operators and managers see live and historical KPIs side‑by‑side, then jump into AMS Analysis‑CI with one tap for deeper exploration. 
  • This combination of views displays both current and historical data in a single overview. Analysts who wish to conduct further research can follow a link to AMS Analysis-CI to continue working with the preset parameters right where the last evaluation left off. 

Correlation Analysis 

New Dimensions of Data Analysis: Scatter Plots and Heat Maps

  • The analysis software has been enhanced with two powerful visualization tools that take correlation analysis to a whole new level. 

 

Scatter Plot 

  • Visualize Correlations Instantly:  Scatter plots are ideal for examining the distribution and relationships of individual data points. See what matters at a glance. Spot linear trends, cluster formations or outliers the moment they appear and act before small issues become costly problems. 

 

Heat Map

  • Turn Dense Matrices into Clear Answers: Complex correlation matrices are now color‑coded through heatmaps for instant clarity. Detect strong positive or negative relationships and uncover hidden drivers that traditional tables keep buried. 

 

Whether you are looking at quality or production data, analyzing scientific results, or optimizing internal processes, the new visualizations help to make well-founded decisions. Discover the possibilities offered by the extension of our analysis software AMS Analysis-CI. 

Manual Stations, Maximum Flexibility 

STIWA Shopfloor Manual Data Input now accepts multiple job entries per shift. Assemble different sub‑assemblies on the same bench as demand changes, without downtime or re‑configurations. 

Other key enhancements in V1.30. 

  • Remote Access to STIWA Shopfloor Monitor via Microsoft Entra ID
  • More flexible through computation-based histograms
  • S7 Prog Alarms

 

Customers can find further details here 
Not yet a customer? Find details here

 

Ready to Experience the Difference? 

Start using the new release today and turn every data point into an opportunity to improve quality, efficiency, and customer satisfaction. Update Now

Ing. Christoph Hess
Head Key Account Management
Mag. Alexander Meisinger, MSc
Head of Customer Success Management
MBA. Vlad Socarici
Key Account Management
Dipl.-Ing. Dagmar Reindl, BSc
Customer Success Management

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